At InCheck, we take pride in keeping our customers smiling. And guess what? We’ve got the stats to back it up. You know that Net Promoter Score thing? It is one way for businesses to measure how likely customers are to recommend them. It’s also a way for companies to review new vendors and understand what their customer care results actually look like.

What exactly is the Net Promoter Score?

How is calculated? Customers rate their likelihood to recommend a company or brand on a scale of 0-10. Scores are then divided into promoters (9-10), passives (7-8), and detractors (0-6). The final NPS score is calculated by subtracting the percentage of detractors from the percentage of promoters. A positive score indicates more promoters, while a negative score indicates more detractors.

Well, we’ve nailed it with a score of 59 in our latest annual customer survey. That’s way above the industry average of 41, showing that we’re not just good at what we do—we’re pretty darn great! Our customers had great things to say and we are grateful for the feedback and proud of the results.

So, why all the hype?

Well, according to our fantastic customers, here are the top reasons they’re loving InCheck:

  1. Exceptional Customer Support: Our friendly support team is here to help, every step of the way. We’re committed to making sure you have a great experience with us.
  2. Ease of Use Platform: We’ve made background checks a breeze with our user-friendly platform and ready-to-go packages. It’s simple, straightforward, and hassle-free.
  3. Speedy Turnaround Times: Our cutting-edge technology gets things done in record time, so you can keep your hiring process moving smoothly.
  4. Report Accuracy and Reliability: You can count on us to deliver accurate results, every time. Our top-notch technology and extensive data network ensure that you get the information you need to make informed decisions.

But we’re not ones to rest on our laurels. Nope, we’re all about listening to our customers and making things even better. That’s why we’ve introduced cool features like customizable screening packages and specialized screening services for those complex regulated roles.

And guess what? We’ve got big plans for 2024. Think new, simplified ATS integrations and expanded services such as a new employment verification platform. We’re on a mission to keep raising the bar.

The supporting data doesn’t stop there. Every year we also survey our employees, and ask a similar question: Would you recommend InCheck as a service provider to your friends, family, or a colleague? That NPS score came back as a 71! Our team clearly believes strongly in the services we provide. What did they have to say?

I am confident in the work InCheck does to provide the best client service and I would readily suggest any friends with growing businesses to seek InCheck for their needs.

I know we do amazing work! All of our processors are so dedicated and strive to resolve any issue. They really take ownership over the customer experience, and I’d trust that my friends and colleagues would be taken care of.

We’re really good at what we do.

InCheck is client focused, dynamic, and innovative in efforts to meet the needs of clients.

InCheck members take pride in their work and strive to provide excellent customer service. I feel we are the best in the business!

We really work to obtain the information that our clients are paying us to find. We don’t give up and we try every avenue to complete the process. We take pride in our work.

I believe in the people of InCheck and I trust their work is accurate and timely.

I know first-hand how detailed we are at providing a good and accurate service.

As you can see from the results both internally and externally, at InCheck we’re not just about background checks. We’re about making hiring easier, faster, and more enjoyable. So why wait? Come join us and experience the InCheck difference for yourself.

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