Raising the Bar Thanks to Client Feedback and Trust
At InCheck, everything we do comes down to supporting our clients and their candidates. We strive to make every interaction smoother, faster, and more reliable. That’s why we’re especially excited to share some fantastic news: InCheck’s Net Promoter Score (NPS) has climbed to an impressive 63 in our recent customer survey!
What’s an NPS Score, and Why Does It Matter? If you’re new to NPS, it’s a gold-standard benchmark companies use to measure how likely customers are to recommend their services. Customers rate how likely they are to recommend a company on a scale of 0-10, and the ratings are then grouped into promoters (9-10), passives (7-8), and detractors (0-6). Subtracting the percentage of detractors from promoters gives you the NPS. The higher, the better—and the average for our industry is just 41.
A Score of 63? That’s Something to Celebrate! Our new score signals overwhelmingly positive sentiment in our community. Most of our survey respondents not only recommend InCheck, but also consistently highlight the ease of use and prompt customer support as major reasons why.
What’s Driving the High Scores? Survey results show that:
- The vast majority of customers rate their likelihood to recommend InCheck at 8, 9, or 10.
- Customers give especially high marks for customer service and the quality of deliverables.
- Many appreciate how easy the platform is to navigate—saving time for busy teams.
- The responsiveness and friendliness of our support team continues to stand out.
Your Feedback Fuels Our Growth
As much as we love positive feedback, we value suggestions just as highly. We’re listening closely and actively investing to ensure smooth communication and predictable delivery. We’re delighted—but never complacent. Your feedback inspires us to keep improving. Thank you to our clients for choosing InCheck and for taking the time to share candid opinions. Because of our valued clients, we’re able to keep raising the bar for personal, reliable, and innovative screening solutions across the industry.
Experience the InCheck Difference—where customer satisfaction isn’t just a target; it’s a way of life.