Candidate Help center

Questions about your background check?
We're here to help!

We understand. The background check process can be challenging to navigate. Since it also tends to be the last step in the onboarding process, you can count on us for friendly, patient, and efficient support.

Below are some frequently asked questions you may find helpful. Or, call or email us and weโ€™ll be happy to assist!

Who do I contact with questions about my background check?
Why is my background check taking so long?
What is Primary Source Verification (PSV)?
What is the FCRA Summary of Rights?
How do I dispute the results of my report?
Hiring Minors and Conducting Background Checks